Returns & Refund Policy

Due to the perishable nature of our artisanal cakes, we cannot accept returns once a product has been delivered; however, we are committed to resolving any quality or damage issues reported within 24 hours of receipt.

1

Inspect Upon Arrival

Please check your cake immediately upon delivery or pickup to ensure the design and quality meet your expectations.

2

Document Any Issues

If your cake arrives damaged or incorrect, take clear photographs of the product and the packaging from multiple angles.

3

Contact Customer Support

Email our team within 24 hours of delivery with your order number and the photos of the issue for an immediate review.

4

Resolution Process

Once reviewed, we will offer a suitable resolution, which may include a partial refund, store credit, or a replacement for your next celebration.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing